Notices and policies

By opting in to receive SMS messages, you agree to the following.

1. Consent for SMS communication

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. Your information will only be used for communications related to our services.

2. Types of SMS communications

By opting in, you may receive SMS messages related to appointment reminders, appointment confirmations and rescheduling, and requests to contact our office. Our messages will never include diagnoses, medications, test results, or any other health information.

3. Message frequency

Message frequency may vary depending on the type of communication.

4. Potential fees for SMS messaging

Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary for domestic and international messages.

5. Opt-in methods

We verbally ask customers for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates such as support ticket confirmations, service notifications, and follow-ups directly to their mobile device. By obtaining verbal consent, we ensure customers are aware of and agree to receive SMS messages in compliance with communication and privacy guidelines.

6. Opt-out instructions

You may opt out at any time by replying STOP to any SMS message. Alternatively, you may contact us directly at 202-248-1356 or info@newlivinghealthcare.com.

7. Help

If you experience any issues, reply HELP to any SMS message, or contact us directly at 202-248-1356 or info@newlivinghealthcare.com.

8. Additional options

If you do not wish to receive SMS messages, simply do not select the SMS consent option on our forms.

9. Standard messaging disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For assistance, text HELP or see our SMS Privacy Policy below.
• Message frequency may vary depending on the service.

New Living Health Care Services, LLC values the privacy of your communications and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.

Types of data collected

When you communicate with New Living Health Care Services, LLC via SMS, we may collect your phone number and the content of your messages.

How this information is used

Solely to respond to your inquiries and provide customer support. We will not use your SMS data for any other purpose without your written consent.

Protection of SMS data

New Living Health Care Services, LLC employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.

Disclosure of SMS data

We do not disclose SMS contact or content data to third parties unless required by law, or necessary to protect the rights, property, or safety of New Living Health Care Services, LLC, its users, or others. SMS consent is not shared with third parties.

Your rights

You have the right to access, correct, or delete your SMS contact or content data, except where retention is required by law. For assistance or to exercise your rights, contact us at 202-248-1356.

Retention policy

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. For tax purposes we are required to retain basic customer information (contact, identity, financial, and transaction data) for six years after a customer relationship ends. In some circumstances we may anonymize your personal data for research or statistical purposes, in which case the information may be used indefinitely without further notice.

Changes to this policy

New Living Health Care Services, LLC reserves the right to update or modify this SMS Privacy Policy at any time. Changes become effective immediately upon posting the revised policy on the website. We encourage you to review this policy periodically.

Contact us

If you have questions or concerns about this SMS Privacy Policy or our privacy practices, contact us at 202-248-1356.

These documents are provided to every consumer at intake and are available on request at any time.

• Notice of Privacy Practices (PDF) — how the DBH Network uses, shares, and protects your health information, and your rights over it
• Complaint and Grievance Policy (PDF) — how to file a complaint or grievance, the timelines we are held to, and your right to appeal

If you have a complaint about your care, you may raise it with any staff member, with the Clinical Director, or in writing to 350 Eastern Avenue NE, Washington, DC 20019. Raising a complaint will never affect the services you receive.

You may also contact the DC Department of Behavioral Health directly — consumer grievance line: 202-673-4374.